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CCTV Lost Remote Access

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From time to time your DVR/XVR/NVR may lose connection with your Modem/Router or Wi-Fi Extender, as with any other device on your network, for many reasons. When this happens, you will be able to view your cameras live on the screen but not be able to login remotely. Try rebooting your recorder and then your modem. If the connection is not resolved move on to the next steps.

Wi-Fi Extender

If you still have internet connection on other devices around your home connected directly to your modem/router, and are using a Wi-Fi Extender for your CCTV, then the Wi-fi extender may be the problem and could simply have lost connection during a power failure or similar event. Try pressing the WPS button on your Wi-Fi Extender and then the Modem/Router (within 2 minutes). This should re-establish the connection between the 2 devices.

Wi-Fi Extender , Modem and WPS Button Examples

Check DVR/XVR/NVR Network Configuration

From the DVR/XVR/NVR Main Menu > Configuration > Network > IP/Port (menu may vary depending on model) – Please check the following settings:

  • IP Address (Is the current network address assigned to the XVR). The first 3 groups of numbers should match your Gateway exactly.
  • Gateway (is your modem/routers IP Address). is the most popular default however it may vary.

If DHCP is not checked; please check the box and reboot your XVR. If the remote view is restored, I recommend unchecking the DHCP box and save the settings prior to exit.

If the connection is not restored the gateway IP Address may need to be manually altered.

From your computer (same network as CCTV/Cameras) please type in the search bar CMD, select Command Prompt and hit “Enter/Return” on your keyboard

In the new window (command prompt) type IPCONFIG and hit “Enter/Return” on your keyboard

Once you have located the Default Gateway IP address, to check it, open any web browser and input the IP address into the Address Bar located at the top and press “Enter/Return” on your keyboard. A box should appear prompting you to enter your router’s username and password. In the example above the Default Gateway is

Returning to you DVR/XVR/NVR make sure the Gateway IP address is correct. If it needs to be changed, Uncheck the DHCP box and type in the correct gateway; recheck the DHCP box and reboot as per instructions above. If the remote view is restored, I recommend unchecking the DHCP box and save the settings prior to exit.

For additional assistance please contact your local OzSpy representative or visit OzSpy Online Support:

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